Joy On Call is the heart of the Joy app — your direct line to support from both AI parenting experts and real, certified human experts. Whether you need quick guidance in the moment or deeper, more personalized coaching, Joy On Call is designed to give you the right help at the right time.
What Is Joy On Call?
Joy On Call is the support service inside the Joy app that connects you to:
AI Parenting Experts
These are Joy’s specialized AI agents trained by real parent coaches, sleep consultants, feeding specialists, child development experts, and other certified professionals.
They respond instantly, anytime, and help with day-to-day parenting questions.
You can choose from four AI specialists:
Your Parent Coach (Emily)
Feeding Expert (Olena)
Sleep Expert (Sandra)
Toddler Expert (Gabby)
Human Experts
These are certified, trained professionals — parent coaches, sleep consultants, feeding specialists, postpartum experts, and child development professionals — who can provide deeper, more nuanced guidance when you need it.
They can review your questions, follow up, personalize plans, and give compassionate, real-world support.
How It Works
Just open the Joy app and start typing your question. Joy will help you connect to the right level of support:
Your AI expert will respond instantly, 24/7
Click "connect" at the bottom of your chat window to chat with a human expert.
You can ask about sleep, feeding, behavior, routines, development, postpartum challenges, and more
Availability
AI experts: Available 24/7, with instant responses
Human experts: Available during extended hours with timely follow-up and personalized support
When to Use Joy On Call
Use Joy On Call anytime you:
Have a parenting question of any kind — big or small
Need quick answers, reassurance, or a step-by-step plan
Want tools, scripts, or strategies you can use right away
Need help troubleshooting recurring challenges
Want to feel supported by someone who understands parenting
Prefer to get guidance without searching the internet or waiting for an appointment
When Not to Rely Only on Joy On Call
Joy On Call is an incredible source of support — but it is not a medical service.
If your concern involves serious health issues (fever, rash, injury, breathing difficulty, dehydration, etc.), our team will guide you to seek the appropriate medical care right away.