Adding photos or videos may helps your Parent Coach or expert understand what you’re describing — e.g., showing a sleep environment, feeding latch, or child behavior.
How to upload
Open the chat in the Joy app
Right beneath the message box, you'll see a camera icon, a GIF icon or photo icon. This allows you to either take a photo, add a gif or share a photo/video from your library.
Once selected, send it in the chat — your expert will review it as part of the conversation.
Why this matters
Experts can give more accurate, tailored advice when they can see what’s going on.
It reduces back-and-forth clarifying questions and speeds up the process of building a plan or recommendation.
Your media are stored securely (as part of your chat), accessible only to you and Joy’s expert team.