Q: How long will it take to receive my package?
A: Most orders arrive within 14 business days.
Q: My tracking number says delivered, but I didn’t receive my package.
A: Contact USPS or UPS with your tracking number. If it’s confirmed lost, provide us the claim number, and we’ll send a replacement.
Q: My package arrived damaged. What should I do?
A: Send a photo of the damage to us. We’ll file a claim with the lab and send a replacement.